What’s Their Story?
David McDonald
If you’re not starting with the patient you’re starting in the wrong place.
The value of a patient-centered approach to healthcare design and strategy is clear, yet many healthcare professionals lack a fundamental understanding of the principles that foster stakeholder understanding important to better outcomes, clinically and economically. In this book, David McDonald shares insights imperative to illuminating patient realities and designing impactful patient experiences. Without the concepts presented in this book, healthcare professionals genuinely interested in the human condition are flying blind.
There has never been a better time to define context around what it means to advocate on behalf of the patient. In this timely book, McDonald illuminates the biopsychosocial model and tackles the value of design and anthropology in patient education and empowerment—bringing an important conversation to the forefront with fresh and compelling perspectives. You’ll learn a brief history of the patient-centered concept and begin to understand two important tools that fuel stakeholder understanding: anthropology and design thinking.
Press & Praise
"I know David's zeal first-hand and here we can read about the tools he is so passionate about--anthropology and design. His thirst for patient understanding is palpable and applauded. There truly is a rebirth at hand, and this book sets the bar for the future of healthcare strategy and marketing."
"As the American healthcare landscape evolves, it is apparent that design thinking is crucial to the productive evolution of healthcare education, marketing, and patient empowerment. This book will provide important and fundamental bedrock to those of us interested in patient centricity and human-centered solutions for patient engagement and empowerment. A must read for tomorrow's healthcare leaders."
"Design thinking is crucial to the evolution of our healthcare system. David's message illuminates a path we can all follow as we shift our strategic mindsets. Now more than ever we can pivot the health care process and experience. But change must be predicated on empathy and a human-centered mindset. This book is an excellent guide for those of us who want to play a purposeful role in that pivot."
