Thanks for Coming in Today

Charles Ryan Minton

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.

In Thanks for Coming In Today, Charles Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron’s experience memorable.

With this book, you’ll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased—and so will you.

Press & Praise

Mark David Jones, President, Small World Alliance and former Disney executive

"As a 26 year leader at the Disney Company, people often ask me the secret to Disney's mystical customer experience. The truth is, it's all about creating a culture of extraordinary customer service--and Charles Ryan Minton is sharing his expertise in his fantastic new book Thanks for Coming in Today. I've worked with Ryan and can say from personal experience that he knows his stuff. He walks the talk, and knows how to lead teams to do the same. This is not some empty academic theory. I encourage you to buy a copy for every member of your team to learn his behind-the-scenes secrets to world-class excellence ... before your competition does!"

Mike Hamilton, Franchisee, Chief Operating Officer, Planet Fitness Midwest

"For years, my management team has had the same three great customer service books as required reading. I have not found a fourth book (and I've read them all) worthy of adding as mandatory reading for our team until now! I will be putting Thanks for Coming in Today in the hands of every one of my team members. It's that good. This is a winner!"

Jennifer Jasmine E. Arfaa, PhD, Chief Experience Officer & Vice President of Patient Experience, UC Health

"Charles Ryan Minton's new book Thanks for Coming In Today is a gem for service excellence tactics and foundational experience ideas. Every service example he details in each chapter can be embraced and put into action in any industry, from hospitality to healthcare. This is a must-read for all customer, guest, and patient experience leaders!"

Charles Ryan Minton

Charles Ryan Minton is a customer service expert, keynote speaker, and the president of CRM Hospitality & Consulting, LLC. An award-winning former hotel general manager for some of the world’s biggest brands, Minton has helped shape the customer service experiences of high-profile companies such as Jaguar, Land Rover, Hilton Hotels Worldwide, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters, and Delaware North.

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