People-First Culture

Michel Falcon


…over the course of his remarkable career: from working as a $10-per-hour call center agent, to starting an advisory company with big name clients such as Verizon and Alfa Romeo, to starting restaurants and venues in downtown Toronto, Canada.

Now, in People-First Culture™, Falcon shares his proven method of focusing on employees and customers to create a profitable, admired, and truly enduring brand. His strategies will help your company to grow in revenue and profitability, with effective processes built out of a clear purpose.

Learn how to create a People-First Culture™ and discover the success that comes from putting customers and employees first.

Michel Falcon

Michel Falcon is an entrepreneur, advisor, and international speaker who leverages customer experience, employee engagement, and company culture strategies to grow businesses. He went from working in a 1-800-GOT-JUNK? call center to growing a multimillion-dollar hospitality company with over one hundred employees using the strategies he now shares with his clients and audiences.

Michel is the founder of the People-First Culture™ philosophy, which focuses on putting employees and customers at the core of decision making, and has worked with major companies across industries, including McDonald’s, Lexus, and Blue Cross Blue Shield. His thought leadership has appeared in Entrepreneur, Inc, Time, and Forbes, among others.

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